i have been trying magic jack to run in windows 7 OS, and for like two days ina row, it still won't work. and its getting on my nerves that they all make me do the same thing
f)(&*(* all over and over again..... it gets on my nerves. i should have not asked
my brother to activate it. it give me a lifetime of savings but it gives me a damn
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You are now chatting with 'Nadia'
Your Issue ID for this chat is LTK419085123386X
Nadia: Hello, how may I help you?
theresa: hi there nadia
Nadia: Hi Theresa.
theresa: do you think i can reconnect with benjamin again?
theresa: our session expired a while ago
theresa: here is our conversation
theresa: ease wait for a site operator to respond. Chat InformationYou are now chatting with 'Mona' Chat InformationYour Issue ID for this chat is LTK419085109682X Mona: Hello, how may I help you? theresa: hello mona, theresa: i have problem with my MJ Mona: May I know the exact nature of your problem with full details please? theresa: im using windows7, and have clicked the update for win7, and its still ain't workin' theresa: everytime i plugged it in, it says download in progress and after that download, i can't seem to find the dial pad Mona: Apply this steps on your computer theresa: ok Mona: Click on the Windows Logo (start button) click search then type appdata click Ok theresa: done theresa: no item match my search Mona: Please click the link to download and run the magicJack upgrade (applicable for both XP & Vista): Mona: http://upgrades.magicjack.com/upgrade/upgrade.exe Mona: Run the upgrade after download theresa: do i need to unplug my MJ? Mona: No theresa: okey it says i have to wait 3minutes for the download Mona: You should plug in the MJ Mona: Ok Mona: After download run the upgrade theresa: ok theresa: mona theresa: finished downloading the upgrade theresa: and have run it already theresa: and its done.. whats next? Mona: Did the magicjack dial pad pop up? theresa: nope. Mona: Click on the Windows Logo (start button) click search then type devmgmt.msc click Ok theresa: okey im in the device manager now Mona: On Device Manager window, please click on the "+" sign beside Universal Serial Bus Controllers. theresa: ok Mona: How many entries are there under "Universal Serial Bus Controllers? theresa: 18? theresa: yes 18 Mona: Please right-click on the first entry then click "Update Driver Software". Mona: On Update Driver software window, please clcik on "Browse My Computer For Driver Software". Mona: Please click on "Let Me Pick From A list Of Device Drivers On My Computer". Mona: Please click "Next" button. theresa: ok Mona: When you see "Windows Has Successfully Updated Your Driver Software", please click on "Close" button. Mona: Please do this to all entries under "Universal Serial Bus Controllers". theresa: windows has determined the driver software for your device is ip to date theresa: ok theresa: done Mona: Inform me when done update all drivers theresa: all are updated Mona: Ok Mona: Close that page now Mona: Then unplug your magicJack and after 15 seconds try plugging into a different USB port. theresa: ok Mona: Is it loading now? theresa: it says one minute of patience... tc etc etc Mona: Ok theresa: im still waiting for the dial pad Mona: Ok Mona: One moment please... theresa: ok Mona: Thank you for your patience. I will transfer you to a higher level of support. Please hold while I transfer you. Chat InformationPlease wait while I transfer the chat to the best suited site operator. Chat InformationYou are now chatting with 'Benjamin' Chat InformationYour Issue ID for this chat is LTK419085109682X theresa: ok Benjamin: Hello Theresa. Benjamin: How are you? Benjamin: My name is Benjamin. To better assist you, let me put you on hold while I read your previous chat. Thank you. theresa: ok Benjamin: Is the magicjack plug in now? theresa: yup Benjamin: Is the blue light ON? theresa: yup Benjamin: Okay. theresa: the mj icon is on my screen and it says one minute of patience etc etc etc Benjamin: Please go to Computer and check if you see the 2 magicjack drives in there? Benjamin: You mean that it is loading now? theresa: yup nad it slike more than three minutes already theresa: yup two mj drives are in Benjamin: I see, lets wait for a couple of minutes more. theresa: ok Benjamin: Do you see the magicJack drives in there? theresa: yes Benjamin: May I know on what drives are those? theresa: drive f and drive g Benjamin: Now please click on F and see if it has a format option. theresa: nope it doesn't theresa: only the g theresa: have formatted it already before chatting with mona a while ago and she todl me to do those things... Benjamin: Okay. Benjamin: Please click the link to download and run the magicJack upgrade (applicable for both XP & Vista): Benjamin: http://upgrades.magicjack.com/upgrade/upgrade.exe Benjamin: Will you please run the upgrade again this time. Benjamin: Le me know when it is completely done. theresa: have dowloanding this already theresa: downloaded Benjamin: Okay. Benjamin: Please run it again this time. theresa: done. run and the mj icon is out Benjamin: Okay. theresa: unplugged and plugged it in after 15sec. already plugged. theresa: and it gives me again the one minute of patience Benjamin: Okay. Benjamin: Le me know when your dial pad is up. theresa: when would that be ??? theresa: i ahve been waiting for the dial up since last night Benjamin: Oh, I see. theresa: yeah. and i wonder what is the equivalent of one minute to MJ??? haiz...... one minute here take too loooooonngggg.. its like 30minutes Benjamin: Are you referring on making a using your magicJack? theresa: no.. the waiting ... theresa: its says one minute of patience Benjamin: Okay. theresa: okey benjamin, its still not done theresa: i have to go. theresa: mj is not still workin' theresa: no dial up Benjamin: Can you hold on for a minute please. theresa: and im not sure if this will work in my laptop that runs with xp os theresa: ok Benjamin: Yes it will work, Theresa. Benjamin: Please give me time to resolve it. theresa: ok Benjamin: Thank you. Benjamin: Are you using the USB extension cord? theresa: yup theresa: because its hard for a pregnant woman to crouch under the pc table theresa: extension cord comes a handy Benjamin: Please unplug your magicjack and plug it at the back port of your tower without the cord. theresa: okey. so will wait again for another one minute? theresa: have to go, its almost lunchtime and im pretty hungry waiting for the f)(* one minute of mj's status Benjamin: Okay, lets wait for it to load up. theresa: ten years. Benjamin: Any progress theresa: nope. Benjamin: Okay, lets wait for a couple of minutes more. Benjamin: By the way, may I know what type of internet connection are you using theresa: its broadband Benjamin: Okay, please visit www.speedtest.net and click on the yellow star or pyramid in there. Benjamin: Then inform me for your upload and download speed result. theresa: download speed for mp3 - 2min ; video clip 13min; movie 290min Benjamin: Did you visit www.speedtest.net ? theresa: upload speed : email 54 sec; phot 7min; video clip 31min theresa: yes theresa: that is speedtest.net theresa: download .37mb/s uplaod .15mb/s Benjamin: I need the mbps result for upload and download speed. theresa: ping at 45min Benjamin: Did you click on the yellow pyramid or star in there? theresa: yes Benjamin: So, download .37mb/s upload .15mb/s theresa: yup Benjamin: Okay. Benjamin: Are you using windows 7? theresa: YES Benjamin: Update for magicJack users wth Windows 7 WARNING: YOUR MAGICJACK MUST REMAIN PLUGGED IN DURING THIS UPDATE. If you remove your magicJack during the update you may not be able to make or receive calls. Plug your magicJack in and wait for 60 seconds. To update your magicJack, please CLICK HERE and download this program to your desktop. Once the program has been downloaded, double click magicJackUpdate.exe and follow the prompts. After completing the update, unplug your magicJack, wait 15 seconds, and plug it back in. theresa: have downloaded it already will run if its okey? theresa: or i have to downloadit again? Benjamin: Please download it again just to make sure that you have the right upgrade. theresa: ok theresa: still the icon one minute is on my screen theresa: finished the update Benjamin: Okay, lets wait for about 5 minutes to load up. theresa: will elave the pc on, have to go now. theresa: leave Benjamin: Okay. Benjamin: Any progress? Benjamin: I have not heard from you in a while. Do you wish to continue this chat session? Benjamin: Since I have not heard from you for some time, I am going to close this chat. If you need any help in the future, please do not hesitate to chat with us again. Good bye
Nadia: Unfortunately Benjamin is not yet available as of the moment, please allow me to assist you this time and read your previous chat with Benjamin to continue it.
theresa: ok
Nadia: Okay, thank you.
Nadia: Please give me a second to read your previous chats for me to be able to assist you with my best, your patience is highly appreciated. Thank you.
Nadia: Thank you for patiently waiting.
Nadia: As I have read your previous chat you cannot start your magicJack to work.
theresa: yes, and the last time i left my pc on and the mj plugged
theresa: which tells me a minute of patience... etc etcetc
theresa: and until now its still giving me the same message
Nadia: Okay, you have done the registration process of your magicJack and the update for Windows 7, right?
theresa: yes
Nadia: Okay.
Nadia: Please disable your firewall and anti-virus as of the moment.
theresa: i dunno how to do that, and my husbnad is not home yet and i don't think i can disable the anti virus.
theresa: :(
Nadia: May I know if your magicJack device is plugged in right now?
theresa: yes it is
Nadia: Please unplug magicJack and plug back in to another USB port.
theresa: i have been transferring the port ever since i have start chatting with you guys
theresa: and please tell me what else i can do
theresa: is mj gonna work with win7 ?
Nadia: Yes, the magicJack works with Windows 7.
Nadia: Please perform the step I'm giving you.
theresa: i have been using this mj with my xp os unit
theresa: and i wanted to use this mj in my win7 os unit here at home
Nadia: I see.
Nadia: Okay, you can do that.
theresa: i have done all the things necessary and still it won'r give me the dial pad here in the win7
theresa: it all gives me this one minute of patience for a lfietime of savaing etc etc etc
Nadia: Please click the link to download and run the magicJack upgrade (applicable for both XP & Vista):
Nadia: http://upgrades.magicjack.com/upgrade/upgrade.exe
theresa: and its like hours already the minutes that it tells me
Nadia: Please Run the upgrade and tell me if it is done.
theresa: mona gave me that too and also bejamin
theresa: im going to like download it all over again, for the fourth time
Nadia: Please Run it now this time with me and tell me what you will see after.
theresa: it will gaian give me the lucky you upgrading and then the mj icon in front of me will be out
Nadia: May I know if there's an Error message there appear in the screen now?
theresa: no error message
Nadia: Please go to “My Computer”. From the menu bar go to “Tools” and select “Folder Options”. In there click on the “View” tab and make sure the option “Show hidden files and folders” is checked then click “OK”.
theresa: i using win7 here and im kinda lost
theresa: clicked on computer and i can't seem to find tools
Nadia: Okay, may I know what are the bars that you see in the upper part?
theresa: organize, system prop, uninstall or change prog, map network drive
Nadia: May I know if you see File, Edit, Favorites, Tools and Help above when you enter "Computer"?
theresa: nope
Nadia: Thank you for your patience. I will transfer you to a higher level of support. Please hold while I transfer you.
Please wait while I transfer the chat to the best suited site operator.
You are now chatting with 'Junrex'
Your Issue ID for this chat is LTK419085123386X
Junrex: Hello Theresa. My name is Junrex. To better assist you, let me put you on hold while I read your previous chat. Thank you.
theresa: ok
Junrex: Open " Computer " and tell me the two drive letters for magicJack listed on that window.
theresa: DRIVE F AND G
Junrex: Right click drive F and click format ( set File System to FAT and Volume Label as PHONE and Allocation unit size Default ) then click start.
Junrex: NOTE: All phone numbers saved on the contact list will be deleted.
theresa: don't tell me you're going to ask me to reformat the mj again
Junrex: Try again.
theresa: come on. i've been doing that since yesterday
theresa: reformat,unplug, upgrade, unpluged...
Junrex: Right click drive F and click format ( set File System to FAT and Volume Label as PHONE and Allocation unit size Default ) then click start.
theresa: and then plug it again?
theresa: AND THEN PLUG IT AGAIN
theresa: AFTER I REFORMAT IT
theresa: hey junrex
---LIVE AGENTS doesn't work..... still was not satisfied.